Frequently Asked Questions
Everything you need to know about our vegan and cruelty-free beauty products.
Are all Medusa's Makeup products cruelty-free and vegan?
Yes, we are 100% cruelty-free and vegan. We are proudly PETA certified and do not use any animal-derived ingredients or test on animals at any stage of production.
How long does shipping take?
Domestic orders typically ship within 3-5 business days. International shipping can take between 7-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for unused and unopened products. Due to the hygienic nature of cosmetics, we cannot accept returns on items that have been opened or used.
Do you offer a monthly subscription box?
Yes! Our monthly beauty box features a curated selection of full-size vegan beauty products delivered to your door. You can manage or cancel your subscription at any time through your account portal.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Sezzle.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.